Effective Date: January 1, 2020
Last Updated Date: April 15, 2020
Advanced Financial Company, a California corporation is one of the Grand Pacific Group (refer to Addendum 1: Grand Pacific Group) (“GPR”) companies (collectively “AFC”, “we”, “us” or “our”) respect your privacy and we want you to be familiar with how we collect and use the data we collect through websites operated by us (our “Websites”), email messages we send you (our “E-communications”), when you communicate with our account representatives by telephone (your “Tele-communications”), or when you visit our corporate offices (your “Property Visits”). Collectively, Websites and E-communications are referenced in this Privacy Policy as Online Services (see section titled “Collection Of Personal Data”; sub section “Online Services”) and, together with Tele-communications and Property Visits are referenced as “Services”. By engaging the Services, you agree to the terms and conditions of this Privacy Policy.
This Privacy Policy does not apply to third party websites that may be accessible through AFC’s website or a GPR website, or to third party websites linked to AFC or GPR. Please refer to each third party privacy notice to understand how the third party handles your personal information.
We respect your privacy rights. If you would like to update your preferences, please let us know by updating your Cookie Settings (see section titled “Preferences, Access and Retention”; subsection “Cookie Settings”) or your Communication Preferences (see section titled “Preferences, Access and Retention”; subsection “Communication Preferences”). If you would like to request access, change, delete or restrict the processing of your Personal Data, please let us know by updating your Preferences, Access and Retention (see section titled “Preferences, Access and Retention”). Your privacy rights are important to us and we will respond to all verified requests as soon as reasonably practicable and within the time periods consistent with applicable law. For your protection, we only fulfill requests for personal data associated with the account identified in your request, and we may need to verify your identity before fulfilling certain requests. When permitted by law, we may charge an appropriate fee to cover the costs associated with responding to your request.
Personal Privacy Data
We collect the pertinent information you voluntarily provide in order for us to provide Services you request. We may also use the personally identifiable information we collect for other business purposes such as to better understand your needs, enhance relationships, make appropriate offers, or facilitate third party offers we select which may be of interest to you. Detail about the types of Personal Data we collect is described in the section below entitled Categories of Personal Data. Detail about the method of collection of Personal Data is described in the section below entitled Collection of Personal Data. Detail about the third parties with whom we may share Personal Data and Other Data is described below in the section entitled Use of Personal Data and Other Data.
Categories of Personal Data
“Personal Data” as referenced in this Privacy Policy include all forms of data that identify you as an individual or relate to an identifiable individual. At touchpoints throughout your communications with us, we collect Personal Data, including without limitation:
- Name (actual or name identifier)
- Address (physical or electronic)
- Telephone number
- Email address
- Any other identifier that permits online or physical contacting of specific individual
- Credit card, debit card or other payment information
- Social Security number, if submitted to us
- Driver’s license, Government ID, or U.S. Passport number, if submitted to us
- Vehicle information (license plate, make, model) provided in connection with your stay at one of GPR’s managed properties
- Communication preference information
- Your professional or employment related information
- Your timeshare marketing and sales transaction information
- Your purchase information for transactions at GPR managed properties
- Your financial information for account transactions
- Your homeowner association account information such as assessment balances
- Your geographic location and navigation information
- Your biometric data, such as digital images
- Your demographic information
- Your identified gender
- Your comment or request communicated to us via our call center, email, or chat
- Your Social Media account ID, profile photo and other data publicly available, or data made available by linking your social media and accounts
- Your voluntary testimonial or story submitted to us
- Your voluntary photos or videos submitted to us
- Your voluntary referral information to refer a friend’s contact information
- Your voluntary participation/comments/ratings/posts in a survey, sweepstakes, or contest
In special circumstances, we may also collect additional information such as:
- Data about family members and companions, which may include the names and ages of children.
- Your voluntary biometric data provided in connection with your account information or your visit to our corporate offices or one of GPR’s managed properties, such as body temperatures, health related symptoms or diagnosis information which may include sensitive medical information you opt to voluntarily provide.
- Name
- Contact information
- Employment application information
- Pre-employment screening information applicable to the applied for job position
- Personnel related information
- Employee benefits related information
- Employee leave related information
- Online Services. We collect Personal Data when you transact or communicate with us or with GPR at a GPR managed property, communicating via online chat service, or E-communications, participating in a survey, contest or promotional offer.
- Owner Assessment Billing. We also collect Personal Data when you communicate with our assessment billing services or call centers via telephone, email, fax, or U.S. Mail. These communications may be monitored or recorded for purposes of quality assurance and training.
- Account Servicing. We collect Personal Data when you communicate with our account services or call centers via telephone, email, fax, or U.S. Mail.
- Other Sources. From time to time, we may collect Personal Data from other sources, such as public databases, joint marketing partners, social media platforms, and other third parties, which may include other persons you are friends with on social media platforms. For example, if you elect to connect your social media account to your AFC account, certain Personal Data that is part of your public profile or your friends’ public profiles. We may receive your Personal Data from an agent or other person that makes a representation on your behalf.
- Browser and device data
- Data collected through Cookies, pixel tags and other technologies to capture your transaction or search patterns
- Demographic data and other data provided by you
- Statistical data
- Aggregated data
- Provide the Services you request
- Processing your payments and updating your account information
- Verifying your identity
- Carrying out our legal and business purposes
- Maintaining our facilities, systems, and infrastructure
- Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity
- Debugging to identify and repair errors
- Protecting against security risks
- Conducting audits and measurements for data analysis
- Personalizing the Services according to your Preferences
- Communicating with you about goods and services according to your Preferences
- Owners Services (loan servicing, owner benefits, resale options, etc.)
- Sweepstakes, activities, events and promotions
- Business Purposes (data analysis, fraud prevention, developing new services, etc.)
- Grand Pacific Group (see Addendum 1)
- Resort Properties (see Addendum 2)
- Service Providers and Strategic Business Partners
- Authorized Licensees
- Promotional Activity partners
- Mandate/Legal Disclosures (to comply with law, legal process, protect rights, etc.)
- Corporate Reorganization (merger, sale, etc.)
- Advanced Commercial Corporation
- Advanced Financial Company
- Carlsbad Ranch Restaurant Company, LLC
- Grand Pacific Carlsbad, L.P.
- Grand Pacific Carlsbad Hotel, Inc.
- Grand Pacific Carlsbad Hotel, L.P.
- Grand Pacific Development, Inc.
- Grand Pacific Hotel Holdings, Inc.
- Grand Pacific Hotel Holdings, L.P.
- Grand Pacific Hotel Services, Inc.
- Grand Pacific Hotel Services, L.P.
- Grand Pacific Land Holdings, Inc.
- Grand Pacific Palisades Hotel, Inc.
- Grand Pacific Palisades Hotel, L.P.
- Grand Pacific Palisades, L.P.
- Grand Pacific Plaza, L.P.
- Grand Pacific Resort Services, L.P.
- Grand Pacific Resorts, Inc.
- California Vacation Club
- Capistrano Surfside Inn Vacation Plan Owners Association
- Carlsbad Inn Vacation Condominium Owners Association
- Carlsbad Inn, LLC
- Carlsbad Inn, Ltd.
- Carlsbad Seapointe Resort Owners Association, Inc.
- Channel Island Shores Vacation Plan Association
- Coronado Beach Resort Owners Association, Inc.
- Grand Pacific MarBrisa Owners Association, Inc.
- Grand Pacific Palisades Owners Association, Inc.
- Hanalei Bay Vacation Owners Association
- Association of Unit Owners of Hanalei Bay Resort
- Indian Palms Timeshare Estate Owners Association
- Makai Club at Princeville
- The Makai Club
- Makai Club Cottages at Princeville
- The Cottages Interval Owners Association
- The Cassara Carlsbad
- The Westin Carlsbad Resort and Spa
- Red Wolf Lakeside Lodge Owners Association, Inc.
- San Clemente Cove Vacation Owners Association
- Sheraton Carlsbad Resort and Spa
- Southern California Beach Club Vacation Owners Association
- Squaw-Tahoe Resort Time Interest Owners’ Association
- Tamarack Beach Vacation Owners Association
- Villa L’Auberge Del Mar Owners Association, Inc.
- Village Inn Owners’ Association
- Wave Crest Owners Association